Have you ever entered a factory where everything seems to come together effortlessly? That’s not by chance—it’s because the production layout was carefully planned. All in all, arranging things properly enhances mass production and is practical for custom work as well. What is a Production Layout? It is about organizing machines, workstations and materials in … Read more
Plant Location: Choosing the Right Spot Have you ever asked yourself why certain businesses operate smoothly but others have a hard time getting anything right? This also depends greatly on where their office is and how they set up their working space. Selecting the right place for your plants and organizing the layout properly is … Read more
India’s current economic strength isn’t only recognized for factories or farmland — it also includes call centers, busy hospitals, many startups and fast-growing IT hubs. Let us welcome the services sector, the main support for India’s modern economy. Evolution of the Services Sector in India Pre-liberalization Phase Up to 1991, most of the services sector … Read more
Have you ever purchased a phone and then had to get it fixed by someone else a year on? This is an excellent example of what makes products and services different. Something you can hold in your hands and bring away with you. The other one focuses on having experience. In this lesson, we will … Read more
Have you gone to a salon or watched Netflix? Then you’ve experienced a service! All around us are services, which are non-physical, short-lived, and made for personal use. They are part of what we do every day, from getting food delivered to seeing a health professional. Therefore, what makes a service stand out from items … Read more
Did you ever have trouble explaining what a service is to someone? Don’t fret—services are found all around us, but we usually don’t see how much they differ and matter. What Are Services? Services are things that are offered for sale and mainly involve doing rather than making. Products are things you can handle, but … Read more
Introduction to Product and Service Design What Is Product and Service Design? Remember buying something that just worked well right away? That’s no accident. The process of making both products and services focuses on offering users what they really need. A physical item like a phone or shoe is called a product, while services are … Read more
Introduction Visualize entering a store where a friendly person at the counter knows your name, knows what you bought before, and knows what you want to get this time. That’s the result of service design done right. However, service design isn’t only about making sure customers are happy and things go smoothly. It makes great … Read more
The service design process focuses on the user when making or updating services. Designers follow a sequence of steps to learn about what users want, come up with answers, and put them in place. Have you ever used a store or an app and found everything worked out exactly right? It’s not a coincidence; service … Read more
Providing flawless service now is harder than balancing flames and rolling on a unicycle. People expect a lot these days, with plenty of competition, so a small mistake can hurt your brand badly. This is where Service Blueprinting and Service Capacity Planning come to save the day. These important tools help businesses make services that … Read more